Sellatrix1
Help shoppers find products
- What the agent does
- Compare relevant catalog items and suggest a fit.
- What it uses
- Products, variants, prices, and availability.
- Where people step in
- The shopper makes the choice; staff can take over when needed.
Illustrative workflows. Availability and answers depend on the data your store connects.
2
Answer stock and policy questions
- What the agent does
- Look up stock and answer from your business knowledge.
- What it uses
- Inventory and uploaded policies or knowledge documents.
- Where people step in
- If information is missing, the agent should say so or hand off.
3
Build an assisted order
- What the agent does
- Prepare an order from the conversation after confirmation.
- What it uses
- Catalog, stock, and the shopper's selected items.
- Where people step in
- Payment is a handoff: Sellatrix does not collect it in chat.
4
Share delivery updates
- What the agent does
- Answer questions using the order's recorded delivery status.
- What it uses
- Order and delivery-status data available to the store.
- Where people step in
- A courier or staff member handles exceptions beyond recorded status.
5
Bring in a person
- What the agent does
- Escalate conversations that need judgment or follow-up.
- What it uses
- The current conversation and the store's connected information.
- Where people step in
- Your team reviews and replies; the agent does not make that decision for them.