Sellatrix

Powerful Features.
Real Results.

The Engine

Confident answers.
Zero reckless writes.

One tool-calling agent searches your catalog, builds a cart, and can place an order — but never on its own say-so.

1

Customer asks

Wants to buy, in plain language

2

Order proposed

A token is issued — nothing written yet

3

Order confirmed

Token redeemed, inventory locked atomically

Order confirmed #12458

$98.00

Sellatrix AI

Online

I'll take the Trail Runner, size 10 — two pairs.
10:24 AM
Got it — here's what I'm proposing:
Proposed

2× Trail Runner — size 10

$98.00

Single-use token issued
Reply “yes” to confirm — I'll lock the inventory and place the order.
Yes, confirm it.
10:25 AM

Tool-calling, not free text

Every reply runs through real tools — search, cart, order — never an unstructured guess.

Propose first

An order always starts as a proposal. Nothing is written until it's confirmed.

Single-use token

Confirmation only fires against its own one-time token — never a guess at intent.

Atomic inventory lock

Two customers can never check out the last unit at the same time.

Grounded, Not Guessed

Real answers.
From your real docs.

Upload your policies, FAQs, shipping rules — as text, a URL, or a PDF. The agent answers only from what's actually there, and says so honestly when it isn't.

PDF

Shipping Policy.pdf

Website URL
Text document
FAQ / Knowledge base

Calibrated separately per language — a flat relevance cutoff once silently failed a real Arabic question; fixed with measured data, not a guess.

Sellatrix AI

Online

“Can I use this on an induction stove?”
Searching knowledge base…

Yes — this set is induction-compatible; the base is magnetic stainless steel.

Source: Care & Use Guide

Grounded in

Your Knowledge Base

Care & Use Guide

18 chunks

Processed

Shipping Policy.pdf

24 chunks

Processed

Return Policy.pdf

Processing

Product Intelligence

Knows what's
actually in stock.

“Sold out” and “we don't carry that” are different sentences. The agent tells them apart instead of returning the same empty shrug — recommendations stay grounded in live inventory, never a stale count.

Trail RunnerSold out

Trail Runner

$49.00

Choose a size

“Is this available in my size?”

That size is sold out — back in stock Thursday.

Orders, Tracked

From cart
to your doorstep.

Every order carries three honest signals — order status, payment status, delivery status — so “confirmed” never gets confused with “delivered.”

Payment stays an honest handoff

Orders are created as pending payment — the agent says so plainly instead of faking a checkout it can't actually run.

LiveDelivery address

#12458

Order

Confirmed

Payment

Pending

Delivery

Out for delivery

Preparing

8:10 AM

Out for delivery

9:40 AM

Delivered

Human Handoff

The AI hands off.
Your team takes it from there.

No claim/assign queue — anyone on the team can pick it up and resolve it. Live push means nobody's refreshing a tab to find out.

Sellatrix AI

Online

Ahmed K.Escalated
I need a refund for...
Lina M.Perfect, thank you!
Omar S.What sizes do you...
I need a refund for order #4021, it arrived damaged.
Escalated to your team
Hi Ahmed — so sorry about that. I've started your refund, you'll see it in 3–5 days.

Beyond the Chat

A back office,
not just a chatbot.

Analytics

Revenue trend, top products, conversations by channel — one real dashboard, not a spreadsheet export.

Trail Runner$4,410
Cropped Blazer$3,072

Knowledge base

Upload, edit, and re-sync your own policy docs directly — no ticket to Sellatrix required.

Care & Use Guide
Shipping Policy.pdf
New

Your own AI copilot

From Console, or straight from your team's own WhatsApp number.

What sold most yesterday?

Trail Runner — 12 units, $588.

Trust, By Design

Your data,
genuinely isolated.

Real database isolation

Row-level security enforces a database-level wall between every tenant — not just an application check a bug could skip.

Tenant A

Tenant B

Blocked — cross-tenant query

Encrypted at rest

Every connected platform token and secret is encrypted, never stored in the clear.

sk_live_2f8a91c3••••••••••••••••

Bring your own key

Growth+ tenants can run the agent on their own OpenAI billing and model choice — full control, not a black box.

Sellatrix-managedYour OpenAI key