Food & Delivery
Menu questions, allergies, order tracking — handled without a single human agent.
Food customers ask about ingredients, want meal recommendations, track their delivery, and sometimes need to cancel. Sellatrix's deterministic tools handle the full order lifecycle on WhatsApp.
Customer Orders a Meal and Tracks Delivery
What's in the spicy chicken burger? I'm allergic to dairy.
The Spicy Chicken Burger contains: chicken breast, jalapeño sauce, pickles, lettuce, brioche bun. No dairy ingredients. It's SAR 35.
lookup_product → full ingredient details returned
Great, I want 2 of those and a large fries.
2× Spicy Chicken Burger (SAR 70) + 1× Large Fries (SAR 15) = SAR 85. Confirm order?
place_order → multi-item cart → CheckoutState
Yes please.
✅ Order #2034 confirmed! Estimated delivery: 25–35 minutes. I'll update you when it's on the way.
Order created → delivery tracking active
Ingredient-Level Lookup
lookup_product returns full product details including ingredients, allergens, and nutritional info — whatever your catalog stores.
Multi-Item Orders
Customers can add multiple items in one message. Sellatrix parses the cart, presents a summary, and waits for confirmation.
Order Status Tracking
get_order_status retrieves real-time order status. Customers ask "where is my order?" and get a live answer.
Ready to see Sellatrix close a WhatsApp sale?
Book a 30-minute live demo with your own catalog data.